Top 10 TECHFEST Vietnam’s National Innovation Technopreneur Contest 2020 organised by National Startup Support Center of Vietnam (NSSC) and Startup Vietnam Foundation (SVF)
Founded in 2020 by Nguyễn Tuấn Phú and Đỗ Đăng Khoa, CNV Loyalty is a premier platform for developing mobile customer care applications for businesses, enabling them to build a loyal customer base through comprehensive and effective solutions.
CNV Loyalty’s flagship products include:
- Loyalty App: A customized customer care application featuring point accumulation, exclusive offers, and notification systems.
- Mini App on Zalo: A solution allowing businesses to engage customers deeply and comprehensively within the Zalo platform.
- Customer Data Platform: A system that provides real-time insights into customer behavior, enabling businesses to optimize engagement strategies.
CNV Loyalty offers an advanced customer care ecosystem that supports omnichannel deployment, automated marketing systems, and diverse industry-specific features. The platform also facilitates seamless API integration with third-party services for enhanced operational efficiency.
With these features, the company also made a mark by entering Top 10 TECHFEST Vietnam’s National Technopreneur Competition 2020.
Appearing on Shark Tank Vietnam Season 4, CNV Loyalty secured a funding offer of over $250,000 (5.7 billion VND). Earlier, in August 2020, Nextpay invested 11 billion VND in CNV Loyalty to support the development of its Loyalty App for businesses.
Most recently, CNV successfully raised $1 million in a seed funding round led by Wavemaker Partners (Singapore) and other investors. Before this investment, CNV’s customer engagement solutions had already empowered D2C, B2B, and B2C businesses to generate 96,000 successful orders through the Zalo Mini App platform, contributing $30 million in revenue for clients in 2023.
With over 500 businesses leveraging CNV Loyalty’s solutions—including Di Động Việt, Pierre Cardin, Hẻm Phố, Sữa chua Trân Châu Hạ Long, King Coffee, Duy Tân, VPMilk, Caesar, Tân Tân, Aura Spa, YB Spa, Kafa Cafe, Inn Saigon, Sushi Tei Vietnam, and May10—CNV Loyalty is solidifying its position as a leading provider of digital customer loyalty solutions in Vietnam.
