TOP 10 TECHFEST Vietnam’s National Innovation Technopreneur Contest 2020 organised by National Startup Support Center of Vietnam (NSSC) and Startup Vietnam Foundation (SVF)
OnCustomer, a pioneering customer experience management platform developed by Novaon Tech—a subsidiary of Novaon Group—has been instrumental in transforming how businesses engage with their customers. Launched in 2017, OnCustomer enables companies to manage and optimize interactions across multiple channels, thereby enhancing customer satisfaction and loyalty.
The platform’s core technology facilitates seamless communication by integrating various customer touchpoints into a unified system. This integration allows businesses to streamline their customer engagement strategies, providing personalized experiences that cater to individual customer needs. By leveraging advanced analytics, OnCustomer offers insights into customer behavior, enabling companies to make data-driven decisions that enhance overall customer experience.
Since its inception, OnCustomer has achieved significant milestones. Within five years of its launch, the platform facilitated over 139 million customer conversations and assisted more than 2.4 million customers in leaving their contact information for detailed consultations. These impressive figures underscore the platform’s effectiveness in enhancing customer engagement. Additionally, Novaon Group, the parent company, has been recognized among the Top 500 fastest-growing companies in Vietnam for five consecutive years (2019–2023), reflecting its commitment to innovation and excellence.
The platform’s rapid adoption by over 95,000 businesses across various sectors indicates robust growth and a strong market presence. Notably, Novaon Tech’s dedication to producing high-quality ‘Make in Vietnam’ digital solutions has been acknowledged through several prestigious awards, including the Top 10 Leading Information Technology Enterprises in Vietnam and the Sao Khue Award for three consecutive years (2019–2021). The platform was also recognized as one of the Top 10 TECHFEST Vietnam’s National Innovation Technopreneur Contest startups.
